At IT Works Recruitment Europe, our mission is a simple one: to build lasting, meaningful partnerships with professionals and employers across the European market. We’re pleased to share that our latest Net Promoter Score (NPS) reflects the strength of those relationships - with a result that places us among the highest-performing companies in the recruitment industry.
For anyone unfamiliar, NPS is a widely used measure of client and candidate satisfaction. It’s based on one key question: “How likely are you to recommend us to a friend or colleague?” Scores range from minus 100 to 100, with anything above zero considered good, and anything over 50 seen as excellent.
We’re proud to say that IT Works Recruitment Europe has contributed to a group-wide score of 83, firmly placing us in the ‘world class’ category, and significantly higher than the industry average, which typically sits around 29.
What Does That Mean for the People We Work With?
This score is more than just a number. It reflects the consistency, care, and professionalism our team brings to every relationship - whether we’re supporting a hospital with a digital transformation project, helping to deliver a major EPR rollout, or placing highly skilled tech professionals into critical roles across healthcare and enterprise settings.
At the core of our approach is a deep understanding of the specialist markets we operate in - from digital health to ERP and infrastructure. We know that successful recruitment is rarely just about skills. It’s about trust, cultural fit, and timing - especially in complex, multilingual environments where detail matters.
Why It Matters
In a sector where the personal touch can sometimes be overlooked, a high NPS score reassures us - and those we work with - that we’re delivering the kind of service people genuinely value.
The feedback we’ve received tells us that clients and candidates appreciate:
- Our strong knowledge of the European market
- Our honest, consultative approach
- Our focus on long-term success, not just quick wins
To everyone who has worked with us, whether as a client or a candidate, thank you. Your feedback and continued support help us grow and improve. It also gives us the confidence to keep doing things the right way.
We’ll continue working hard to earn your recommendation, one partnership at a time. And if we can support you in your recruitment journey, get in touch.
