Freelance IFS Cloud Service Management Consultant (NGSM)

Location: Remote with occasional travel (approximately twice per month)
Contract Length: Minimum 6 Months
Start Date: To Be Confirmed
Language Requirements: English (Required), Swedish (Is a Plus)
Engagement: Freelance / Contract, Full-Time

Overview

We are currently seeking an experienced IFS Service Management Consultant to support a major IFS programme for a leading organisation operating within the field service sector.

This is a hands-on contract opportunity for a consultant who possesses deep expertise in IFS Cloud, particularly within the Service Management and Next Generation Service Management (NGSM) modules. The successful consultant will play a key role in supporting implementation activities, process optimisation, and business transformation initiatives.

Key Responsibilities

• Lead and support the implementation and optimisation of IFS Service Management and NGSM solutions.
• Work closely with business stakeholders to gather requirements and translate them into practical IFS solutions.
• Configure and advise on best-practice service management processes within IFS.
• Facilitate workshops, process reviews, and solution design sessions.
• Support testing activities, user acceptance testing (UAT), training, and go-live preparation.
• Provide functional expertise and guidance throughout the project lifecycle.
• Collaborate with technical teams and business users to ensure successful solution delivery.
• Identify opportunities to improve service operations and field service processes.

Essential Skills & Experience

• Extensive hands-on experience with IFS Cloud, including the latest releases.
• Strong expertise in both Service Management and Next Generation Service Management (NGSM) modules.
• Proven track record of participating in full IFS implementation projects from design through to go-live.
• Practical consulting experience supporting customers through IFS transformation and implementation journeys.
• Strong understanding of field service operations and service delivery processes.
• Ability to engage effectively with both business and technical stakeholders.
• Excellent workshop facilitation, communication, and stakeholder management skills.
• Fluent English communication skills.

Highly Desirable Experience

• Experience working within organisations that provide services and maintenance on customer-owned equipment.
• Understanding of service-centric business models where the organisation manages, maintains, or repairs assets owned by customers.
• Previous experience within industries such as industrial services, engineering services, maintenance services, utilities, or field service organisations.
• Swedish language skills.