Infor M3 Support Specialist

We are seeking an experienced Infor M3 Support Specialist to join a dynamic ERP support function, providing day-to-day functional and technical support across a live Infor M3 environment. The role will focus on incident resolution, system stability, and continuous improvement across key business processes.

This is a hands-on role ideal for someone who enjoys working closely with business users and technical teams to ensure the smooth running of a complex ERP landscape.

Key Responsibilities:

• Provide 1st–3rd line support for Infor M3 across multiple business functions
• Investigate, diagnose, and resolve functional and technical incidents within agreed SLAs
• Support post go-live hypercare and ongoing BAU system stability
• Work closely with business users to understand issues and provide effective solutions
• Perform root cause analysis and implement permanent fixes where possible
• Support system configuration, enhancements, and minor changes
• Liaise with technical teams and third-party vendors to resolve complex issues
• Assist with testing (SIT/UAT) for fixes, upgrades, and new functionality
• Maintain support documentation, knowledge articles, and process guides
• Contribute to continuous improvement of support processes and system performance

Key Skills & Experience:

• Strong experience supporting Infor M3 in a live environment
• Functional knowledge of core modules (e.g. Finance, Supply Chain, Manufacturing, Order Management)
• Good understanding of ERP support processes (incident, problem, change management)
• Experience with data analysis / SQL (desirable)
• Exposure to integrations or middleware (e.g. APIs, ION) is advantageous
• Strong communication skills and ability to work with non-technical users
• Ability to prioritise and manage multiple support requests effectively

What We’re Looking For:

A proactive and reliable support specialist who can act as a key point of contact for M3 users, ensuring system stability, quick resolution of issues, and a high-quality end-user experience. The ideal candidate is both methodical and solution-oriented, with the ability to bridge the gap between business and IT.

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