Key Responsibilities
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Lead or support the implementation of IFS FSM modules across service operations.
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Conduct workshops with business stakeholders to gather requirements and translate them into functional designs.
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Configure FSM processes including work orders, scheduling & dispatch, workforce planning, mobile solutions, SLAs, parts, and service logistics.
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Support integration work between FSM and IFS Cloud/Apps (SCM, Manufacturing, Finance, HR, CRM, etc.).
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Carry out system testing, user acceptance testing (UAT), and training for key users and field technicians.
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Work closely with project managers to ensure deliverables are on track and aligned with overall programme timelines.
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Troubleshoot system issues and provide post-go-live support.
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Document solution design, processes, and configuration.
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Advise on best practices and opportunities for service optimisation.
Required Skills & Experience
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3+ years’ experience working with IFS FSM (functional or technical).
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Strong understanding of field service processes: scheduling, dispatch, work order management, mobile field service, parts & returns.
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Experience in IFS Cloud or IFS Applications 10 preferred.
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Knowledge of integration touchpoints between FSM and core ERP modules (SCM, Inventory, Finance, HR, etc.).
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Ability to run workshops and engage confidently with stakeholders at all levels.
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Strong analytical and problem-solving skills.
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Experience delivering end-to-end FSM implementations is a strong advantage.
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Fluent German
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Ability to travel as required.
- Ref:
- 46114