Customer Success Manager

About the Company
A fast-growing digital transformation consultancy (est. 2019) with a European presence, specialising in finance-led transformation for scaling and mid-sized organisations. Delivers end-to-end solutions using a proven tech stack and extensive project experience.

About the Role
As a Customer Success Manager, you will manage a portfolio of client accounts, ensuring delivery quality, customer satisfaction, and account growth. You’ll work within a structured team model alongside technical and executive stakeholders.

Key Responsibilities

• Own client relationships (reviews, check-ins, escalations, satisfaction)

• Coordinate resource planning and project delivery

• Manage ticket workflows and SLA performance

• Oversee financials (budgets, utilisation, invoicing)

• Deliver hands-on support (workshops, system configuration, training)

What Makes This Role Different

• Combines account management with hands-on technical delivery

• Direct involvement in system configuration and problem-solving

• Ownership of ticket lifecycle and account financials

• Clear collaboration structure across teams

Requirements

• 3–5 years in client-facing roles (CSM, consulting, account management, etc.)

• Experience delivering workshops, training, or system configuration

• Strong stakeholder management and coordination skills

• Commercial awareness (budgets, utilisation, forecasting)

• Fluent English (additional languages beneficial)

• ERP/SaaS experience preferred