​NetSuite Support Analyst Responsibilities

• Provide an effective and intelligent ERP helpdesk facility, delivering high service levels at all times and escalating when situations require the resolution of complex, high priority issues.

• Respond to users who require NetSuite support, resolving and troubleshooting problems.

• NetSuite integration management, overseeing error handling and contributing to integration improvements.

• Provide analysis input to support small change activities arising from user change requests, upgrades and other new functionality.

• Act as an intermediary between the business users and NetSuite developers.

Requirements

• Must have proven experience working in a similar NetSuite support role.

• Must have a strong technical background, and be able to translate functional requirements into technical specifications.